DUNN APPAREL LTD is an online fashion retailer specializing in modern women’s clothing. We aim to provide stylish, comfortable, and affordable apparel for everyday wear and special occasions.
2. Where are you located?
We are based in Birmingham, United Kingdom. Our company address is: Flat 43 Manderville House, Birmingham, United Kingdom B31 4ET
We typically respond within 24–48 hours (business days).
4. What payment methods do you accept?
We accept secure online payments through Stripe, including major credit and debit cards such as Visa, Mastercard, and other supported payment methods available at checkout.
5. Is my payment secure?
Yes. All payments are processed securely through Stripe, a trusted global payment provider. We do not store your full credit or debit card information on our servers.
6. How long does shipping take?
Estimated delivery times are:
United Kingdom: 5–10 business days
Europe: 7–15 business days
United States & Canada: 7–15 business days
Other countries: 10–20 business days
Processing time is typically 1–3 business days before shipment.
7. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking details (if available). Tracking updates may take 24–48 hours to appear.
8. Can I cancel or change my order?
Orders can only be changed or canceled before they are processed or shipped. If you need to make changes, please contact us immediately at payment@dunnapparel.net.
9. What is your return policy?
We accept returns within 14 days of delivery, provided items are unused, unworn, and in original packaging. For full details, please refer to our Return Policy page.
10. How do refunds work?
Approved refunds are issued back to your original payment method via Stripe. Refund processing usually takes 5–10 business days after approval.
11. Do you offer exchanges?
Yes, exchanges are available depending on stock availability. Please contact our support team to request an exchange.
12. Will I have to pay customs or import fees?
For international orders, customs duties or import taxes may apply depending on your country’s regulations. These fees are the responsibility of the customer.
13. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with your order details and photos. We will arrange a replacement or refund.
14. Do you have a physical store?
No, we operate exclusively as an online store through dunnapparel.net.
