Refund Policy

Refund Policy

Effective Date: June 4, 2026

1. Overview

At DUNN APPAREL LTD, we strive to ensure you are completely satisfied with your purchase. If you are not satisfied, this Refund Policy outlines how you can request a refund or exchange.

2. Eligibility for Refunds

To be eligible for a refund, your item must meet the following conditions:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • The refund request must be made within 14 days of delivery.
  • Certain items may be non-refundable for hygiene or safety reasons (e.g., intimate apparel, final sale items).

3. How to Request a Refund

To request a refund, please:

  1. Contact us at payment@dunnapparel.net with your order number and reason for the refund.
  2. Await our confirmation and instructions for returning the item.
  3. Return the item in its original packaging to the address provided by our support team.

Return shipping costs are the responsibility of the customer unless the item is defective or incorrectly sent.

4. Processing Refunds

  • Refunds are processed after we receive and inspect the returned item.
  • Approved refunds will be issued to your original payment method via Stripe.
  • Refund processing time may vary depending on your bank or card issuer but usually takes 5–10 business days after approval.

5. Exchanges

  • If you wish to exchange an item for a different size or color, please contact us at payment@dunnapparel.net.
  • Exchanges are subject to item availability.

6. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at payment@dunnapparel.net.
  • Include your order number and a photo of the issue.
  • We will arrange a replacement or full refund at no additional cost to you.

7. Non-Refundable Items

The following items are not eligible for a refund:

  • Final sale items marked as “non-refundable”
  • Gift cards
  • Items returned after the 14-day window

8. Contact Information

For questions or assistance regarding refunds, please contact:

DUNN APPAREL LTD
Flat 43 Manderville House, Birmingham, United Kingdom B31 4ET
Email: payment@dunnapparel.net
Phone: +44 7366496605

Home
Shop
0 Wishlist
More
More