Return Policy

Effective Date: June 4, 2026

1. Overview

At DUNN APPAREL LTD, we want you to be satisfied with your purchase. If you are not fully happy with your order, you may request a return in accordance with this Return Policy.

This policy applies to all purchases made through https://dunnapparel.net.

2. Return Eligibility

To be eligible for a return, the following conditions must be met:

• Items must be returned within 14 days of delivery
• Items must be unused, unworn, unwashed, and in original condition
• All original tags, packaging, and accessories must be included
• Proof of purchase (order confirmation) is required

Items that do not meet these conditions may not be accepted for return.

3. Non-Returnable Items

The following items are not eligible for return:

• Items marked as “final sale” or “non-returnable”
• Gift cards or promotional vouchers
• Items returned after the 14-day return window
• Items that show signs of wear, damage, or misuse not caused by us

4. Return Process

To initiate a return, please follow these steps:

1. Contact us at payment@dunnapparel.net with your order number and reason for return
2. Wait for return approval and instructions from our support team
3. Package the item securely in its original packaging
4. Ship the item to the return address provided

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• If the return is due to our error (wrong item or defective product), we will cover the return shipping cost

6. Inspection and Approval

Once we receive your returned item:

• We will inspect the item to ensure it meets return eligibility conditions
• If approved, we will process your refund or exchange
• If rejected, we will notify you with the reason and may return the item back to you

7. Refunds After Return

Approved returns will be refunded to your original payment method via Stripe.

Refund processing time is typically:

• 5–10 business days after approval (depending on your bank or card issuer)

8. Exchanges

We offer exchanges depending on stock availability.

If you would like to exchange an item for a different size or color, please contact us at payment@dunnapparel.net.

9. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

• Contact us within 48 hours of delivery
• Provide your order number and clear photos of the issue
• We will offer a replacement or full refund at no additional cost

10. Contact Information

DUNN APPAREL LTD
Flat 43 Manderville House
Birmingham, United Kingdom B31 4ET
Email: payment@dunnapparel.net
Phone: +44 7366496605