Shipping Policy

Effective Date: June 4, 2026

1. Overview

At DUNN APPAREL LTD, we aim to provide reliable and timely shipping for all orders placed through our website: https://dunnapparel.net.

This Shipping Policy explains how we process, handle, and deliver your orders.

2. Order Processing Time

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed, shipped, or delivered on weekends or public holidays.
• If we experience a high volume of orders, processing may be slightly delayed. Customers will be notified by email if significant delays occur.

3. Shipping Methods and Delivery Time

Delivery times vary depending on destination and shipping method. Estimated delivery times are as follows:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• United States & Canada: 7–15 business days
• Rest of World: 10–20 business days

Please note that these are estimated timeframes and are not guaranteed.

4. Shipping Costs

• Shipping costs are calculated at checkout based on destination and order weight.
• Any applicable shipping fees will be clearly displayed before payment completion.

5. Order Tracking

• Once your order has been shipped, you will receive a confirmation email with tracking information (if available).
• Tracking updates may take 24–48 hours to become active in the carrier’s system.

6. Customs, Duties, and Taxes

• International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
• These charges are the responsibility of the customer and are not included in the item price or shipping cost.
• DUNN APPAREL LTD is not responsible for delays caused by customs procedures.

7. Delivery Issues

We are not responsible for delays caused by:

• Customs clearance processes
• Carrier delays or disruptions
• Incorrect or incomplete shipping addresses provided by the customer
• Force majeure events (weather, strikes, transport disruptions, etc.)

If your order is significantly delayed, please contact us at payment@dunnapparel.net.

8. Incorrect Address Responsibility

Customers are responsible for providing accurate shipping information at checkout.

• If an incorrect address is provided, we are not responsible for lost or undelivered packages.
• If the package is returned to us, reshipping fees may apply.

9. Lost or Missing Packages

If your order appears lost in transit:

• Please contact us at payment@dunnapparel.net with your order number
• We will work with the shipping carrier to investigate the issue
• Claims for lost packages must be reported within a reasonable timeframe after the estimated delivery date

10. Contact Information

DUNN APPAREL LTD
Flat 43 Manderville House
Birmingham, United Kingdom B31 4ET
Email: payment@dunnapparel.net
Phone: +44 7366496605